This Privacy Policy explains how Kolkata Guided Experiences processes personal data in connection with its website, inquiries, and guided culinary and market tours in Kolkata. It applies to visitors, prospective customers, and guests who contact us or make a booking.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies. Some requests may be limited where we must keep information for legal, accounting, or security reasons.
To make a privacy request, provide enough information for us to identify the relevant record and describe the action you want us to take. We will review the request and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason where permitted.
Booking, payment, and communication records are retained for the period needed to manage the service, resolve queries, meet accounting or tax obligations, and maintain operational records. When information is no longer required, it is deleted, anonymized, or otherwise handled in a secure manner consistent with our retention practices.
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.
We may process identification details, contact details, booking and group information, dietary preferences shared for route planning, communication records, payment-related records, and limited technical data such as device and browser information. We use this information to manage inquiries, confirm availability, arrange guided tasting experiences, process payments, and maintain service records.
We collect data when you submit an inquiry, request a date or group arrangement, share dietary information, complete a booking, communicate with us, or use the website. We may also receive limited information from payment and technical service providers that support booking, payment, and site operation.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic choices, and analytics cookies to understand how the site is used. Cookies are used for security, performance, and service improvement purposes, and may be set by us or by service providers acting on our behalf.
You may manage cookies through your browser controls and, where available, through site settings. Blocking some cookies may affect basic site functions, form handling, or preference storage. We do not rely on cookie settings to override choices required for essential service operation.
We use personal data to respond to inquiries, confirm dates and group details, collect dietary information for route planning, check venue availability, confirm routes and tastings, process booking payments, arrange meeting point check-in, deliver guided tasting walks, maintain records, improve site performance, protect against misuse, and meet legal or accounting obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, and other service providers that support booking administration, payment handling, security, analytics, or record management. Where third parties assist with route planning or venue coordination, they receive only the information needed to perform that function and are expected to handle it appropriately.
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims. We may also share information where disclosure is necessary to complete a transaction or enforce our terms.
